Support
We know how much the personal availability of tech support matters to software users. We support our customers with competence, reliability and speed in all questions about our software solutions and services.
Germany
By Phone
Phone: +49 7243 2179 – 990
Directly to our support
Availability
From 09:00 AM to 5:00 PM on weekdays
Austria
By Phone
Phone: +43 1 3950 800 990
Directly to our support
Availability
From 09:00 AM to 5:00 PM on weekdays
Switzerland
By Phone
Phone: +41 44 244 34 10
Directly to our support
Availability
From 09:00 AM to 5:00 PM on weekdays
USA
By Phone
Phone: +1 720 704 8002
Directly to our support
Availability
From 09:00 AM to 5:00 PM on weekdays
Croatia
By Phone
Phone: +385 1 644 1412
Directly to our support
Availability
From 09:00 AM to 5:00 PM on weekdays
In order to process your request as quickly as possible, please provide us with the following details if possible:
- Instance/environment
- User in the application (login name)
- Responsibility/role
- Navigation path to the mask/page for which support is needed
- Name of the mask/page
- Error message
- Description of the request
- Statement forces screenshots to the concern